A relationship that begins before the purchase and lasts over time
Our relationship with our customers begins even before the purchase and lasts over time.
We are able to support them in their decisions and provide fast, qualified assistance — an attitude that is part of our genetic code and adds value to all our models.
With GCARE, Gel Matic embraces the world of services revolving around the machine — because today, innovation lies in the content.
01
GCARE Connect
GCARE CONNECT is a revolutionary service that gives you remote access to your machine from any device — smartphone, tablet or computer.
This lets technicians work as if they were standing right in front of the machine, checking its operation with the utmost precision. The system not only optimises production but also makes it possible to detect and resolve anomalies.
A way of always being close to the customer, even when they are on the other side of the world. GCARE Connect — the fourth dimension of the human-machine relationship.
02
GCARE Maintenance
Guiding the operator in the correct use of the machine through routine and extraordinary activities represents, for Gel Matic, the process of integrating services around the product — a process that increasingly moves to the centre of value creation.
The service is regarded as an integral part of the product itself.
03
GCARE Galileo
A dedicated customer portal. With restricted access, the user can make use of a range of tools that complement Gel Matic's offering with information, materials and commercial, marketing, communication and technical services.
Manage your machine fleet, open and handle support requests, view technical documentation, monitor service performance: with GCARE Galileo, updates in the Gel Matic world are just a click away.
04
GCARE Spare Parts, Ticket & Warranty
Gel Matic entrusts the protection of the machine and the customer relationship to services that place care at the heart of the relationship; GCARE SPARE PARTS, GCARE TICKET and GCARE WARRANTY complete the process of integrating services around the product.
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