Our service
From the first idea to the running season
We support you through every phase of your soft serve business — with a service that does not end with the purchase, but really starts there.
Site selection
Together with our long-standing partners we help you find the right location. We take every factor into account — size, position, surroundings and footfall — so you end up with the perfect site for your soft serve business.
Concept & planning
Taking your ideas as the starting point, we develop the best concept for your location together. On request we put you in touch with well-established trade companies who deliver the build to the highest standard.
Machine selection & advice
Together with our sales consultants we find the ideal machine for your needs. We are not interested in a quick sale — we want you to succeed. The best way to experience the machines is live in our 1,500 m² showroom in Wildau.
Financing & leasing
Once you have made your decision, we help you find the right financing or leasing solution. Thanks to our close cooperation with a range of banks, we can also arrange financing for new businesses.
Fast delivery
As exclusive importer of leading ice cream technology brands we always hold a large stock of soft serve machines and deliver accordingly quickly — many models are available immediately ex stock Wildau.
Installation & training
On request our technicians deliver your machine to your location in person and train you and your staff on how it works. That way you work professionally from day one.
Ingredients & accessories
Soft serve powders, ready-made mixes, toppings, cups and accessories from renowned manufacturers are shipped from our central warehouse — orders received before 12 noon usually reach you on the next working day.
Maintenance & care
On request our technicians service your equipment once a year, or more often with intensive use: cleaning, replacing wear parts and spotting damage early — so your machine does not fail you mid-season.
Spare parts & repairs
As exclusive importer we keep all spare parts in stock. On request our technicians repair your equipment directly on site with you or in our own service workshop.
365 days of technical support
As a customer you benefit from technical support 365 days a year. We solve many issues straight away over the phone — and where we cannot, we find the best solution together, with our in-house service team and partner companies throughout Germany.
Returns & refunds
Please check the goods for defects and completeness immediately on receipt. We accept returns of defective products — whether new or used machines.
Returns are handled conveniently by post: contact us in advance, we will clarify the process and send you a return label. There are no costs for the return shipment.
The refund is issued immediately once the goods have arrived and been checked — usually on the very same day.
A direct line to our service team
Available 365 days a year — Monday to Friday from 8:00 to 20:00.